Terms and Conditions | Checkatrade Roof Survey

INTRODUCTION

Welcome to Drone Roof Survey by Checkatrade ("DRS Services"). By using the DRS Services, You agree to these Terms and Conditions (the "Terms"). If You do not agree to these Terms, You must not Use the DRS Services.
These Terms are supplemental to the Platform Terms of use and the Privacy Notice, which govern Your use of the Platform and Our respective rights and obligations in relation to Personal Data. You must agree to and comply with Our Platform Terms of use in order to receive the DRS Services.
Words and phrases used in these Terms shall have the same meaning as set out in the Platform Terms of Use unless otherwise set out below:
Images mean the images taken by the Pilot in accordance with Our instructions and minimum requirements.
Pilot means a drone pilot who has passed Our vetting checks.
Where there is any inconsistency between the Terms of the Platform Terms of Use, and these Terms, these Terms shall take precedence.

We are Checkatrade, the trading name of Vetted Limited, a company registered in England & Wales company number 04285394). Our office is at Focus Point, 21 Caledonian Road, London, England, N1 9DX.
In this Agreement, Checkatrade may be referred to as "We", "Us", or "Our" and You may be referred to as "You" or "Your". You and Checkatrade may individually be referred to as a "Party" and together as the "Parties"

Checkatrade acts as the provider of the DRS Service and contracts directly with You for the delivery of the DRS Service. The Pilot is an independent contractor who has passed Our vetting checks, but they are not an employee or agent of Checkatrade. While We require all Pilots to hold the necessary permissions, certifications, and insurance, Checkatrade is not responsible for any acts, omissions, or errors made by the Pilot outside the scope of the DRS Service as described in these Terms.
Checkatrade does not control or supervise the operation of the drone during the Survey, and therefore is not liable for any personal injury, property damage, or legal breaches arising from the Pilot's operation of the drone. Any concerns regarding the Pilot's conduct or operation should be reported to Checkatrade at roofsurvey@checkatrade.com.
We will generate an "Inspection Report" from Images analysed by Our Artificial Intelligence ("AI") tool.
The DRS Service is designed to identify potential issues with Your roof based on the Images captured during the Survey. However, the Service is not a substitute for a physical inspection by a qualified professional.

Upon payment by You for the DRS Service, we will endeavour to provide You with the following within approximately 21 days:
a. the Inspection Report; and
b. a list of suitable Tradespeople covering Your local area who may be able to assist with the Potential Issues.

You shall use reasonable endeavours to notify Your neighbours of the DRS Service.

While We strive for accuracy, the Potential Issues identified in the Inspection Report are based on the Images and:
a. We do not guarantee that the Inspection Report will be free of errors, omissions or misinterpretations; and
b. the DRS Service cannot detect underlying, hidden, or structural issues not visible in the Images.
You acknowledge that the DRS Service is a preliminary assessment tool and should not be relied upon as the sole basis for making decisions about roof repairs or maintenance.
We recommend that You obtain a physical inspection from a qualified professional before undertaking any significant roof work based on the Inspection Report.
The DRS Service is provided on a "as is" and "as available" basis without any guarantees, warranties, or conditions of any kind, either express or implied, including but not limited to implied of satisfactory quality, fitness for a particular purpose, or non-infringement under the Consumer Rights Act 2015.
We do not warrant that the DRS Service will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.
We do not warrant that the results obtained from the use of the DRS Service will be accurate, reliable, or complete.

To the fullest extent permitted by law:
a. our total liability for any claim arising out of or relating to the DRS Service shall be limited to the amount You paid for the DRS Service, if any; and
b. We shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, business interruption, or reputational harm.
Nothing in these Terms excludes or limits Our liability for:
a. death or personal injury caused by Our negligence;
b. fraud or fraudulent misrepresentation; or
c. any other liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015.

All intellectual property rights in the DRS Service, including the AI tool, analysis methods, and Report, belong to Us or Our licensors.
All Inspection Reports generated remain Our intellectual property.
You are granted a limited, non-exclusive, non-transferable license to use the report for personal use only.
You may not reproduce, distribute, or modify the report without prior written consent or for commercial purposes. For the avoidance of doubt, You may share the Report with contractors for the purpose of remedying the Potential Issues.

We reserve the right to suspend or terminate Your access to the DRS Service at any time, without notice, whether or not we suspect a breach of these Terms or misuse of the DRS Service.

These Terms and any dispute or claim arising out of or in connection with them or the DRS Service shall be governed by the laws of England and Wales.
The courts of England and Wales shall have the exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.

We reserve the right to amend these Terms at any time. Any changes will be effective when posted on Our Platform.
By continuing to Use the DRS Service after changes are made, You agree to the updated Terms.

If You have any questions about these Terms or the DRS Service, please contact Us at roofsurvey@checkatrade.com.